---
title: "Digital Therapeutics Aren’t Drugs or Hardware."
description: "A look at Reimbursement, Use, and Suggested Improvements"
canonical: https://annamlabs.com/blog/digital-therapeutics-arent-drugs-or-hardware
---


# Digital Therapeutics Aren’t Drugs or Hardware.

A look at Reimbursement, Use, and Suggested Improvements

*Võ Ngọc Quang Minh · June 4, 2025 · 5 min read*







#### Access is part of the product





- Each message should explain why it was sent, what the recipient can do now, and where to get help. Use the same names for the service and its steps across channels.
- When a process cannot finish immediately, show what is happening and how the person will know it has finished. Give support teams enough context to answer the same questions.
- A mistyped address, an expired invitation, or an interrupted session should have an understandable recovery path. Test that path with realistic conditions instead of only reviewing the successful flow.



#### Understand what happens between visits





#### A shared view of product quality











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